Hassle-Free Returns
Understand our refund policy and how to request a refund for our products and services.
This Refund Policy explains the conditions under which refunds may or may not be issued for purchases made on this website (“the Site”).
By placing an order, you acknowledge and agree to the terms outlined below.
Due to the nature of our products and services — which include digital goods, gaming-related services, and electronically delivered items — all sales are final unless explicitly stated otherwise in this Policy.
All products sold on the Site are intangible digital goods, including but not limited to:
Gaming accounts
Digital tools
Unlock services
Subscription-related services
In‑game assistance services
Software-based utilities
Other virtual or non-physical items
Because these items are delivered instantly or cannot be “returned,” refunds are not provided under any circumstances once delivery has occurred.
Refunds will not be issued for any of the following reasons:
You changed your mind after purchase
You no longer want or need the product
You misunderstood the product description
You provided incorrect information during checkout
You experienced issues related to your device, platform, or account
You encountered enforcement actions (such as bans, suspensions, or restrictions) from third‑party platforms
Game updates, patches, or system changes affected product functionality
You are unable to use the product due to third‑party Terms of Service
You claim unauthorized use but the order was fulfilled correctly
Once a digital item is delivered, the transaction is considered complete and non-refundable.
A refund may be considered only if:
The product was not delivered,
And our support team confirms that delivery was not completed,
And the customer has cooperated fully with verification steps.
If delivery was completed (e.g., account details sent, service performed, or digital item provided), no refund will be issued.
Initiating a chargeback or payment dispute after receiving a product is considered a violation of this Policy.
If a chargeback is filed:
Access to the Site may be permanently revoked
All future purchases may be blocked
Evidence of delivery may be submitted to the payment provider
We reserve the right to pursue recovery of funds for fraudulent disputes.
By purchasing from the Site, you acknowledge that:
You understand the risks associated with digital gaming services
You are responsible for ensuring compatibility with your device or platform
You are responsible for reading product descriptions before purchasing
You accept that certain products may carry inherent risks related to third‑party enforcement actions
We are not responsible for any consequences arising from misuse or violation of third‑party Terms of Service.
If you experience a technical issue with a product:
You must contact support within 24 hours of delivery
You must provide clear evidence of the issue
Our team will attempt to assist or troubleshoot
Technical issues do not qualify for refunds unless the product was never delivered.
To protect against fraud:
We may request verification information
Orders flagged as suspicious may be cancelled
Refunds will not be issued for fraudulent or abusive activity
We reserve the right to modify or update this Refund Policy at any time.
Continued use of the Site after changes are posted constitutes acceptance of the updated Policy.
For questions regarding this Refund Policy, contact:
[support@cobraxs.com]