Your Privacy Matters
Learn how we collect, use, and protect your personal information when you use our products and services.
This Privacy Policy explains how we collect, use, store, and protect personal information when you access or use this website (“the Site”) and any products or services offered (“Services”).
By using the Site, you agree to the practices described in this Privacy Policy.
We reserve the right to update or modify this Privacy Policy at any time without prior notice. Continued use of the Site constitutes acceptance of any changes.
We may collect the following types of information:
2.1 Information You Provide Directly
Name or username
Email address
Billing information (processed securely through third‑party payment providers)
Order details
Support messages or inquiries
When you access the Site, we may automatically collect:
IP address
Device type
Browser type
Operating system
Pages visited
Time spent on the Site
Cookies and tracking data
This information helps us improve the Site and ensure security.
We use collected information for the following purposes:
To process and deliver orders
To provide customer support
To improve website functionality and user experience
To detect and prevent fraud or abuse
To send important service-related notifications
To maintain security and integrity of the Site
We do not sell or rent your personal information to third parties.
All payments are handled by third‑party payment processors.
We do not store or have access to your full payment card details.
These processors operate under their own privacy and security policies.
The Site may use cookies, pixels, and similar technologies to:
Improve website performance
Remember user preferences
Analyse traffic and usage patterns
You can disable cookies through your browser settings, but some features of the Site may not function properly.
We may share information only when necessary:
We may share limited data with trusted third parties who assist with:
Payment processing
Website hosting
Security and fraud prevention
Customer support
These providers are required to protect your information.
We may disclose information if required to:
Comply with applicable laws
Respond to lawful requests
Protect our rights, property, or safety
We do not voluntarily share information with game publishers, platform providers, or unrelated third parties.
By using the Site, you acknowledge and agree that:
You are responsible for the security of your own accounts and devices.
You will not misuse the Services or violate third‑party Terms of Service.
You understand that certain digital goods may carry inherent risks (e.g., account restrictions or enforcement actions by game publishers).
We implement reasonable technical and administrative measures to protect your information from:
Unauthorized access
Loss
Misuse
Alteration
However, no online system is completely secure.
You use the Site at your own risk.
We retain personal information only as long as necessary to:
Fulfil orders
Provide support
Comply with legal obligations
Resolve disputes
After this period, data may be securely deleted or anonymized.
The Site may contain links to external websites.
We are not responsible for the privacy practices, content, or policies of third‑party sites.
The Site is not intended for individuals under 18 years of age.
We do not knowingly collect information from minors.
If we become aware that a minor has provided personal information, we will take steps to delete it.
Depending on your region, you may have rights such as:
Access to your personal data
Requesting correction or deletion
Objecting to certain processing
Requesting a copy of your data
To exercise these rights, contact us using the details below.
If you access the Site from outside the region where it is hosted, you acknowledge that your information may be transferred and processed in jurisdictions with different data protection laws.
For privacy-related questions or requests, contact:
[support@cobraxs.com]