Frequently Asked Questions

CobraXS is a digital and physical technology marketplace offering premium tools, gaming accounts, hardware, and setup services. We operate as both a retailer and reseller, sourcing products from verified developers and suppliers.

CobraXS offers a mix of: Products we develop Products we source from third‑party developers Products we resell When reselling, we act strictly as a retailer, not the creator or operator of the product.

All products sold by CobraXS are intended for lawful, ethical, and responsible use only. Because every platform, game, and service has its own Terms of Service, customers are fully responsible for ensuring their usage complies with: Local laws Platform rules Game Terms of Service Third‑party policies CobraXS does not encourage or support misuse of any product.

When we resell a product: We provide access and delivery We provide initial setup support We do not control how the product is used We do not modify or operate third‑party software We are not liable for customer actions or misuse Customers assume full responsibility for how they use any product.

Yes — CobraXS provides initial support to help you get started. This includes: Basic setup guidance Troubleshooting during the onboarding period Help with accessing or activating your product After the initial support period, ongoing assistance may be limited and is provided at our discretion. We do not offer lifetime support.

All hardware and digital tools sold by CobraXS come from trusted suppliers and undergo quality checks. However: We cannot guarantee compatibility with every platform We cannot guarantee protection from enforcement actions if a customer violates another company’s rules Safety depends on how the customer uses the product

Yes — CobraXS ships globally using trusted carriers such as DHL, UPS, and FedEx. Estimated delivery times: 3–7 business days in most cases Up to 14 days depending on customs, region, or carrier delays We always provide tracking information once shipped.

Orders are typically processed within 24-48 hours. Tracking information is provided once your order is dispatched.

CobraXS takes product quality seriously, and we follow strict verification procedures to protect both our customers and our business. Because many of our physical products are shipped directly from international suppliers (including China), we require the following protocol for any damage or defect claim: ✔ You MUST open the package live on camera with us present This is to confirm the condition of the product at the moment the box is opened. If the customer opens the package privately without live verification, we cannot offer refunds or replacements due to the nature of international logistics and supplier policies. ✔ If the product is faulty AND the unboxing was done live We will assist you in obtaining a replacement from the supplier. ✔ Shipping costs for returning faulty items If a return is required, the customer is responsible for the cost of shipping the faulty item back to the supplier. ✔ Setup services If you need help setting up your product, CobraXS offers optional setup services at an additional cost. This ensures your device is configured correctly and reduces the risk of user‑related issues.

Refund eligibility depends on the product type and condition. Digital products Due to the nature of digital goods, once a product is delivered, activated, or accessed, it is generally non‑refundable. Physical products Refunds may be available if: The item is unused The item is in original packaging The customer followed all unboxing protocols The product is returned in resellable condition Shipping costs for returns are the customer’s responsibility. If you believe you qualify for a refund, open a support ticket with your order number and we’ll guide you through the process.

CobraXS currently accepts: Bitcoin (BTC) Litecoin (LTC) PayPal Friends & Family (via Discord ticket only) More payment methods may be introduced in the future as our platform expands. All payments are processed securely.

At checkout, enter your coupon code in the Discount Code field. If the code is valid, the discount will apply instantly.

Some CobraXS products receive ongoing updates, improvements, and optimizations. For third‑party or reseller products, updates depend entirely on the original developer. Whenever an update becomes available to us, we provide the latest version to customers at additional cost.

If you’re unsure which device, tool, or service fits your needs, our team can help. We’ll guide you based on: Your setup Your goals Your technical requirements Your experience level Open a Discord ticket and we’ll recommend the best option for your workflow.

No. CobraXS is not responsible for: How customers choose to use any product Violations of game or platform Terms of Service Enforcement actions taken by third parties Any misuse, abuse, or illegal activity Damage caused by improper setup (unless using our paid setup service) By purchasing from CobraXS, customers agree to use all products responsibly, legally, and in accordance with all applicable rules and policies.